This is an English translation for information. The binding version is the Slovenian privacy policy.
At KLINIKA PRIMADENT zdravstvene storitve d.o.o. (hereinafter: Klinika Primadent or the controller) we are aware that protecting privacy, including the protection of personal data, is very important, so we take particular care to protect your personal data. The purpose of this privacy policy is to inform clients, potential clients and visitors of the website www.primadent.si about the processing of their personal data.
The policy summarises the Personal Data Protection Statement of Klinika Primadent (version 2.0 of 30 August 2024), which is also available as a PDF document (in Slovenian), and supplements it with information that applies to this website.
All our activities comply with European legislation (Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, GDPR) and the conventions of the Council of Europe (ETS No. 108, ETS No. 181, ETS No. 185, ETS No. 189)) and with the national legislation of the Republic of Slovenia (Personal Data Protection Act (ZVOP-2, Official Gazette of the RS, No. 163/22), Electronic Communications Act (ZEKom-2, Official Gazette of the RS, Nos. 130/22, 18/23 and 40/23), Electronic Commerce Market Act (ZEPT, Official Gazette of the RS, Nos. 96/09 and 19/15), etc.).
This privacy policy covers the handling of information that the controller obtains from you when you visit the website primadent.si or that you provide in another way (during treatment at the surgery, by phone, by email, etc.).
Full name of the controller: KLINIKA PRIMADENT zdravstvene storitve d.o.o.
Registered office: Spodnje Škofije 147, 6281 Škofije
Tax number: SI 49184075
Registration number: 8158584000
Email: info@klinikaprimadent.si
Website: www.primadent.si
For handling enquiries and for sending e-newsletters, to which you consent when subscribing, the controller of your personal data is also EMAZING, napredne rešitve, d.o.o., Opekarna 28A, 1420 Trbovlje, registration number 6549551000, VAT ID SI58912258 (hereinafter: Emazing).
Contact details of the data protection officer (DPO):
Email: dpo@klinikaprimadent.si
Klinika Primadent processes your personal data for the following purposes:
Visiting the website
Each time you visit our website, the web server automatically stores server log files (e.g. the IP address – the number that identifies an individual computer or other device on the internet).
Types of personal data: IP address, time and date of the visit, browser settings and information about the operating system of the computer or mobile device.
Retention period: no longer than 30 days from the visit.
Legal basis: legitimate interest.
Booking a consultation or check-up via the web form
On our website you can contact us via a contact form. We use your name and surname, email address and/or phone number to communicate with you, to answer your questions, to send offers and to process your booking or registration for a consultation or treatment. Emazing (point 1) is also a controller for enquiries. If you choose the location of a partner clinic, we forward your enquiry to that clinic (point 5).
Types of personal data: name and surname, email address, phone number and the information you enter in the form (chosen treatment, location and message).
Retention period: until the service has been provided and for as long as we communicate with you about the service. An enquiry that does not lead to treatment is kept for 24 months from the last contact. Where we communicate with you on the basis of your consent, the data are kept until you withdraw your consent.
Legal basis: contract and the consent of the individual.
Use of cookies on the website
Cookies allow us to adapt the website to your needs and make it easier to use. Necessary cookies are required for the website to work; they do not store your personal data and serve the normal and correct functioning of the website. Optional cookies, which are needed for various interfaces, are only set with your consent, which you give in the cookie banner.
Types of personal data: necessary, analytics and marketing cookies.
Retention period: for the time you use the website or until you withdraw your consent to cookies. Some cookies are time-limited and are kept for the limited lifetime of the cookie.
Legal basis: legitimate interest and the consent of the individual.
Sending e-newsletters
On our website you can subscribe to e-newsletters. Subscribers occasionally receive e-newsletters about news, promotions and other matters from the companies’ field of work. You give your consent to receive e-newsletters to Klinika Primadent and to Emazing (point 1).
Types of personal data: email address; when subscribing via the booking form, also the phone number.
Retention period: until the person who provided the email address withdraws consent.
Legal basis: consent of the individual.
Klinika Primadent obtains your personal data from you: when you provide them for a specific purpose via the web contact form, an email, a phone call or a paper form.
Because of the nature of our business, in certain cases we have to share your personal data with other processors and controllers who work with us:
Processors may process personal data only within the controller’s instructions and may not use the personal data to pursue any interests of their own. The controller will not pass your personal data to unauthorised third parties.
Klinika Primadent also provides its services to children. Children’s data must be provided to the controller by the holders of parental responsibility for the child. Where the consent of a child is required for a specific processing of personal data, such consent must be given or approved by the holder of parental responsibility.
Klinika Primadent does not transfer your data to third countries or international organisations.
Klinika Primadent guarantees you the following data protection rights:
Right to withdraw consent
If you have consented to the processing of personal data for one or more purposes, you have the right to withdraw your consent at any time. On receiving your withdrawal, the controller will immediately stop processing your personal data for that purpose. Withdrawal does not affect the lawfulness of processing before the withdrawal or the use of the personal data for purposes laid down by law or contract. You can withdraw consent at any time and free of charge by sending an email or a paper withdrawal form to the controller’s address.
Right of access to personal data
You have the right to obtain confirmation from the controller as to whether personal data concerning you are processed, access to those data and the following information: the purpose of processing, the types of personal data concerning you, the recipients of your personal data, the expected retention period and the source of the personal data.
Right to rectification of inaccurate personal data
You have the right at any time to ask the controller to correct or complete inaccurate or incomplete personal data concerning you. The controller will inform you of the correction without delay and no later than 30 days after making it.
Right to restriction of processing
You have the right to ask the controller to restrict the processing of your personal data where:
Right to erasure (»right to be forgotten«)
Where your personal data are no longer necessary for the purposes of processing, you have withdrawn your consent and there is no other legal basis for processing, or the personal data have been processed unlawfully, you have the right to ask the controller to erase the personal data concerning you without undue delay. If your personal data are erased at your request, the controller will inform you. The right to erasure is not absolute: we cannot erase data whose processing is required by law or which we need to conclude or perform a contract. We will inform you of this.
Right to object
In addition to the right to withdraw consent, where your personal data are used for information or direct marketing purposes, you can at any time request in writing that we stop using your data for that purpose. If you object to processing for marketing purposes, the controller will immediately stop processing the personal data for marketing and information purposes.
Right to data portability
You have the right to have the personal data that the controller processes about you transferred directly from the controller to another controller, where technically feasible.
You can exercise all the rights under point 8 by submitting a request to exercise a specific right, on paper or electronically. Send the request by post to KLINIKA PRIMADENT zdravstvene storitve d.o.o., Spodnje Škofije 147, 6281 Škofije, or by email to info@klinikaprimadent.si.
Freedom of choice
If you wish to unsubscribe from e-newsletters, let us know at info@primadent.si. If your personal data change (postcode, email address, postal address, phone number), please inform us at info@primadent.si.
In the event of a breach of personal data protection, you have the right to lodge a complaint against the controller with the competent supervisory authority: Information Commissioner (Informacijski pooblaščenec), Dunajska cesta 22, 1000 Ljubljana, email gp.ip@ip-rs.si.
The controller does not make automated decisions and does not create profiles of individuals.
We reserve the right to adapt or update this privacy policy without prior notice. The current version published here is always valid. Any change to the privacy policy will be published on this website.
